Buyer's FAQ
All payments go into our secure escrow system. The seller does not receive funds until the item is delivered or before buyer confirms that the order matches the description.
You have up to 48 hours after delivery to open a dispute if there are issues (e.g., item not as described, damaged, or not delivered). If no dispute is raised within 48 hours, payment is automatically released to the seller, and PantyDesire is not responsible for problems reported after that period.
Yes. Your name, payment details, and personal information are never shared with sellers. Sellers only receive the shipping details required to complete delivery and you may use a discreet buyers name.
Absolutely. Orders are shipped discreetly in plain packaging. Billing details and account data remain confidential.
No. All communication is done through our secure messaging system. Sellers cannot access your email, phone number, or personal contact details.
Worldwide. Most vendors ship internationally, but availability and rates depend on the seller’s location and your delivery address.
Seller's FAQ
Payments are held in escrow until the buyer confirms delivery. After successful delivery, funds remain on hold for up to 48 hours. If no dispute is opened by the buyer within that timeframe, payment is automatically released to you.
To withdraw your funds, please provide your valid bank account or e‑wallet details in your seller dashboard. We securely transfer payments to the account you specify, after funds are released from escrow.
If a buyer raises a dispute on your order, our support team will carefully review the case to ensure fairness for both parties. Here’s how the process works:
Notification: You will be notified immediately when a dispute is opened.
Evidence Submission: You’ll have the opportunity to provide proof of shipment, order details, and any communication with the buyer.
Investigation: Our team will review the evidence from both sides. We may request additional information if needed.
Resolution: A fair decision will be made based on the platform’s policies. If the dispute is resolved in your favor, you’ll keep the payment. If resolved in the buyer’s favor, the order amount may be refunded to them.
We strongly recommend keeping clear proof of shipment, order packaging, and maintaining polite, professional communication with your buyers. This helps protect you in case of disputes.
Yes. Buyers cannot see your financial or personal details. Only the necessary shipping details (such as a return address) are visible, and you may use a discreet sender address.
We strongly recommend it. Tracking helps protect you in case of disputes and speeds up release of payments.
All communication must remain within PantyDesire’s secure platform. Your personal contact details are kept private, and any attempt to communicate with buyers outside the marketplace is strictly prohibited. Violations will result in permanent suspension of your seller account and removal of all associated reviews.
You have full control over your listing prices. Clear descriptions, competitive pricing, and high-quality images help attract more buyers to your products.
PantyDesire applies a standard commission of 20% on each sale. This fee supports our escrow system, platform operations, and ongoing marketing efforts designed to bring more buyers to our sellers. A full breakdown of fees can be viewed in your seller dashboard.
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